For all assessments:
- If you, the Candidate are unhappy with any aspect of the assessment and award process should first discuss the problem directly with Arkitechtraining.com, verbally and in writing, detailing the reasons for dissatisfaction.
- Arkitechtraining.com will keep a record of such discussion together with date and outcome.
- If you, the Candidate is not able to resolve an appeal with Arkitechtraining.com, then you have the right to appeal to BCS. This may be done via the Arkitechtraining.com or direct to the BCS Quality Assurance Team in writing.
- Candidate appeals must be made to BCS as per the BCS Candidate Appeals Policy within 20 working days of the assessment.
- During any stage of the Appeals Procedure the Candidate is entitled to be represented or accompanied, should they wish.
For Manual Marking:
- Where necessary the assessment will be re-marked. If this does not provide satisfaction the Candidate may raise a formal appeal in writing to the Arkitechtraining.com, clearly outlining the circumstance of the appeal.
- If required the assessment will be re-marked again, and any aspects of the Candidate’s performance during the assessment taken into consideration
- In some circumstances the Candidate may be offered a free re-test (e.g. hardware or software problems)
For Automated Assessment:
- Assessments are undertaken using automated testing software which has been approved by the ICDL Foundation. In the event of a Candidate raising a complaint the assessment report that will have been produced by the system will be fully discussed with the Candidate.
- An action plan will be agreed and a further assessment date scheduled. In some circumstances the Candidate may be offered a free re-test (e.g. if there had been hardware or software problems)
For Evidence Based Assessment:
- The Candidate should appeal in writing to the Assessor clearly stating their reasons for disagreement and the evidence in the portfolio which the Candidate believes meets the competence requirements of the knowledge and understanding and skills and techniques. The Assessor will meet with the Candidate and go through the assessment process, clearly explaining the outcome. The Assessor will confirm the outcome in writing to the Candidate.
- Candidate who are not satisfied with the outcome following a meeting with their Assessor, may then appeal in writing to the Internal Verifier. The Internal Verifier will meet with the Candidate and the Assessor and will confirm the outcome in writing to the Candidate.
- Candidate who are not satisfied with the outcome following meeting with their Assessor and Internal Verifier and have exhausted all of the internal appeals procedures may then appeal in writing to BCS. Arkitechtraining.com will be requested to provide reports from Stages 1 and 2.